Bee360 SaaS Trust & Compliance
Our Standardized Terms and Policies
As a SaaS provider serving a large number of customers, we have tailored our legal framework specifically to our standardized software and scalable operations. As a result, we are unable to accommodate individual contractual modifications or custom agreements.
Instead, we have carefully designed standardized terms that ensure compliance with relevant regulatory requirements while reflecting the specifics of our services.
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Legal Documents
| Document | Description | Download |
|---|---|---|
| General SaaS Terms and Conditions | Bee360's General SaaS Terms and Conditions (GTC) govern the provision and use of Bee360's cloud-based software as a service (SaaS). These terms outline the rights and obligations of both Bee360 and the customer, covering key areas such as scope of service, usage rights, fees, data protection, liability, and termination conditions. The GTC ensure a secure, transparent, and legally compliant framework for customers using Bee360's software solutions to manage their business operations efficiently. By using Bee360, customers agree to comply with these terms, which apply exclusively and supersede any conflicting customer conditions. | |
| Special Contractual Terms and Conditions for Services | Bee360's Special Contractual Terms and Conditions for Services (BVB-SERVICES) govern the provision of services related to the Bee360 Software-as-a-Service (SaaS) solution. They supplement the General SaaS Terms and Conditions (GTC) and define specific agreements regarding service delivery, usage rights for work results, remuneration, customer cooperation obligations, and service acceptance. These terms provide a transparent and legally secure framework for using Bee360-related services. In the event of conflicts with the GTC, the BVB-SERVICES take precedence. | |
| Service Level Agreement | Bee360's Service Level Agreement (SLA) defines the provider's commitments regarding service availability, performance standards, incident response, and reporting. It ensures transparency in service expectations and supplements the General SaaS Terms and Conditions (GTC) to provide a structured framework for service reliability and accountability. | |
| Support Guide | Bee360's Support Guide describes the support services available to customers using the Bee360 Software-as-a-Service (SaaS) solution. It defines the scope of standard support, response times, support case management, and escalation procedures. The guide also includes best practices for efficient collaboration, roles and responsibilities within the support team, and the process for reporting and resolving issues. It additionally covers maintenance windows and provides clarity on included and excluded support services, ensuring transparency and efficiency in customer support interactions. | |
| Technical System Requirements | Bee360's SaaS Technical System Requirements document outlines the technical, infrastructure, and organizational prerequisites needed to deploy and operate Bee360 in a customer environment. It details required system components, integration with identity providers, browser and mail server requirements, internet connectivity, and data handling considerations. It also specifies content-related and organizational prerequisites, ensuring smooth deployment and operation. Customers must ensure compliance with these requirements to enable seamless integration and optimal performance of Bee360. | |
| Data Processing Agreement | Bee360's Data Processing Agreement (DPA) governs the processing of personal data by Bee360 on behalf of the customer, ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). It outlines the roles and responsibilities of both parties, security measures, sub-processors, data transfer mechanisms, incident response, and data retention policies. The agreement provides a structured framework for safeguarding personal data, ensuring transparency, and defining compliance obligations between Bee360 and its customers. | |
| DORA Addendum | Bee360's DORA Addendum supplements the General SaaS Terms and Conditions (GTC) to ensure compliance with the Digital Operational Resilience Act (DORA). It establishes contractual provisions related to ICT service obligations, data protection, incident response, cooperation with regulatory authorities, and termination rights in the event of non-compliance. This addendum ensures that Bee360 meets the regulatory requirements for financial entities subject to DORA while maintaining operational resilience and security standards. | |
| TISAX Assessment | TISAX® (Trusted Information Security Assessment Exchange) is an industry standard governed by ENX on behalf of the German automotive industry association VDA. It provides a common framework for companies to demonstrate that they handle sensitive and confidential information responsibly. Bee360 GmbH is a TISAX® Participant with a valid assessment result, reflecting our strong commitment to secure information handling. The result is available through the ENX Portal. TISAX® and TISAX® results are not intended for the general public. | |
| ISO Certification | Bee360 is ISO 27001:2022 certified, meeting all requirements for establishing, implementing, maintaining, and continually improving an Information Security Management System (ISMS). This ensures that Bee360's services have the necessary security controls and management program in place, as defined by the ISO/IEC 27001 standard. |